Questions
Good to know
Do I need an account to scan?
No. The Linxy App opens straight into the scanner for everyone, signed in or not. An account is needed to create touchpoints, write Linxy NFC tags and join Connections.
Can my phone’s camera read a Linxy Mark?
No. A Linxy Mark is read by the Linxy App, and no other software resolves it. The visible code on a Linxy IQ works in any camera; the Mark underneath it is read by the Linxy App.
What does the owner learn when I scan?
That a scan happened and when, the rough region, the kind of device, and whether it was a first or repeat scan. Not your name, number, email, contacts or photos, unless you choose to share them through a Connection.
Why did a page I saved stop working?
Protected content opens through a short-lived view that belongs to the browser that opened it. That’s the protection working. Scan the Mark or open the short link again for a fresh view.
It says I’m not at the location. Why?
Some content opens only at a particular place. Either you’re outside the area or your phone’s position is off. Step outside for a moment or turn on precise location, then tap Try again.
A tag or Mark opens nothing. What now?
The owner may have switched it off or ended it on purpose, or it may not be set up yet, in which case you’ll see “Nothing here yet.” Owners can bring a switched-off touchpoint back at any time.